1. About these terms

These terms apply to your use of the Campbell & Bradley website and wholesale portal, and to all orders placed through it. By opening a trade account or placing an order, you agree to these terms. In these terms, "we", "us" and "Campbell & Bradley" refer to Campbell & Bradley Flowers, and "you" refers to the business holding the trade account.

2. Wholesale only

• This website is for trade customers only. We don't sell to the public through this website.
• Trade accounts are available to retailers, supermarkets and independent grocers, and are approved at our discretion.
• We may decline an application, or suspend or close an account, at any time, including for overdue payments or misuse of the portal.
• You're responsible for keeping your login details secure and for all orders placed using your account.
• Wholesale prices and product information in the portal are confidential and must not be shared with the public.

3. Orders

• An order is accepted when we send an order confirmation.
• Orders are subject to availability. Fresh flowers are seasonal and natural products, so colours, sizes and varieties may vary slightly from images. If an item is unavailable, we may substitute a product of similar style and equal or greater value, or remove it from your order and adjust the price.
• Any minimum order requirements will be shown in the portal or at checkout.

4. Prices and GST

• Prices are in Australian dollars. GST, shipping and any other charges are shown at checkout and on your tax invoice.
• We may change prices at any time. The price that applies is the price shown when you place your order.

5. Payment

• Payment is due at checkout unless we have approved your account for payment terms.
• For accounts on payment terms, invoices must be paid by the due date shown on the invoice or order.
• If payments are overdue, we may place your account on hold, require payment before further orders are dispatched, or close your account.

6. Delivery

Lead times, the order cut-off and delivery details are set out in our Shipping policy. Delivery times are estimates, and we're not liable for delays caused by events outside our reasonable control, including weather, supplier or grower shortages, transport delays and public holidays.

7. Claims, returns and refunds

Claims for damaged, faulty, missing or incorrect items are handled under our Refund policy.

8. Liability

Nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law that can't be excluded. To the extent permitted by law, our liability for any goods that fail to meet a consumer guarantee is limited to replacing the goods, supplying equivalent goods, or refunding or crediting the price paid. We aren't liable for any indirect or consequential loss, including loss of profit or sales.

9. Intellectual property

All content on this website, including images, text and branding, belongs to Campbell & Bradley or its licensors. You may use product images provided in the portal only to promote Campbell & Bradley products in your store, unless we agree otherwise in writing.

10. Privacy

We handle personal information in line with our Privacy policy.

11. Changes to these terms

We may update these terms from time to time. The version on this website at the time you place an order applies to that order.

12. Governing law

These terms are governed by the laws of Queensland, Australia, and both parties submit to the jurisdiction of the courts of Queensland.

13. Contact

For questions about these terms, please use the form on our contact page.