Campbell & Bradley sells to trade customers only. Because most of our products are fresh and perishable, we can't accept returns for change of mind. Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Fresh flowers and plants

• If anything arrives damaged, faulty, missing or not as ordered, please contact us within 24 hours of delivery.
• Include your order number, the affected items and clear photos of the product and packaging.
• Once we've reviewed your claim, we'll offer a replacement, an account credit or a refund, as appropriate.
• We can't accept claims for flowers that have not been unpacked and placed in water promptly, or that have been stored or displayed in unsuitable conditions (for example in direct sun, near heat or near ripening fruit). See our Flower Care page for handling tips.

Homewares, giftware and dried products

• Please report any damaged, faulty or incorrect items within 7 days of delivery, with photos.
• We'll offer a replacement, credit or refund for items that are faulty, damaged in transit or not as ordered.
• We don't accept returns of homewares, giftware or dried products for change of mind.

Cancellations and changes

Orders can be changed or cancelled before the 10:30am AEST cut-off on the day the order is placed. After the cut-off, your order is being prepared and can't be cancelled.

Refunds and credits

Approved refunds are returned to your original payment method. For accounts on payment terms, we'll apply a credit to your account or adjust your invoice.

How to make a claim

Use the form on our Become a Stockist / Contact page, including your order number and photos.