Shipping policy
Campbell & Bradley is a wholesale supplier. We only sell to approved trade customers (retailers, supermarkets and independent grocers) with a Campbell & Bradley trade account.
Order cut-off and lead time
- All orders have a lead time of 2 business days.
- The order cut-off is 10:30am AEST (Brisbane time) on a business day.
- Orders placed before 10:30am AEST are counted from that business day. Orders placed after 10:30am AEST, or on a weekend or public holiday, are counted from the next business day.
- Example: an order placed at 9:00am on Monday is due on Wednesday. An order placed at 11:00am on Monday is due on Thursday.
Business days are Monday to Friday, excluding public holidays in the state the order is delivered to. Lead times may be longer around peak periods such as Valentine's Day and Mother's Day. We will let you know if this affects your order.
Delivery areas
We supply stores across Brisbane and the Sunshine Coast in Queensland, and in and around Ballarat in Victoria. If your store is outside these areas, please contact us before ordering and we'll let you know if we can help.
Shipping methods and costs
Available shipping methods and costs are shown at checkout and depend on your location and the size of your order. The selected method and shipping cost will appear on your order confirmation and invoice.
Receiving your order
- Please make sure someone is available to receive deliveries, or provide clear delivery instructions at checkout.
- Fresh flowers and plants are perishable. Please unpack, check and place them in water as soon as they arrive.
- Risk in the goods passes to you on delivery.
Damaged, missing or incorrect items
Please check your order on arrival. Any damaged, missing or incorrect items must be reported within 24 hours of delivery, with photos, so we can make it right. See our Refund policy for details.